Guarantee and Claims
1. 10 years of Warranty!
At Ergomood we know that a good product with a great design results in longevity therefore we stand by the products we offer. We promise that the products will at the time of delivery correspond to the description given by the Manufacturer or be fulfilling the same functions or better than at the time of order. All the products from our marketplace (ergomood.com) meet our quality standards. Our curation and quality control ensures the best possible quality for you and the fastest possible help in case of failure. Of course we also expect you to treat the product with due respect and use it only as conceived by its creator. A chair is not great for downhill racing, a table is not a chair and... you know what we mean. Our warranty extends over 10 years of reasonable use in the intended function and does not cover things like scratches or dents that appear through ordinary use. If a gas cylinder of an office chair stops working, we will replace it - no discussion!
2. Are there exceptions?
All our products will be delivered with basic care tips. For example, if you order a solid wood table with cleaning tips (such as: “don’t use toxic chemical solutions to clean your desk because it can damage the painting”) failing to do so will void the warranty.Should an upgrade or improvement affect important specific parts of the order such as color, size or weight then the we will inform you in due time before delivering the goods and give you a choice to withdraw from the sale. This does not apply to custom goods, where an adaptation might be necessary to maintain the functionality required by the Buyer.
2. Are there exceptions?
All our products will be delivered with basic care tips. For example, if you order a solid wood table with cleaning tips (such as: “don’t use toxic chemical solutions to clean your desk because it can damage the painting”) failing to do so will void the warranty. Should an upgrade or improvement affect important specific parts of the order such as color, size or weight then the we will inform you in due time before delivering the goods and give you a choice to withdraw from the sale. This does not apply to custom goods, where an adaptation might be necessary to maintain the functionality required by the Buyer.
3. No extra paper work for missing parts or broken products at delivery?
You don't need any extra papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
4. If a product is no longer available you can change a broken product to something else.
Because we are living in a super-fast and competitive design world, our partners are upgrading or launching new products in order to satisfy their clients needs better. If a product that you purchased for example last year that has a valid guarantee cannot be repaired and the product is not available anymore, we can offer you an alternative product of your choice in the same price range.
5. More questions?
If you have any further questions or need to take advantage of our product guarantee, you can contact Customer Service answers@ergomood.com
P.S If an accident or error has occurred and you would like to make a product claim, we're here to help. You can download our online claim form and add some description or a couple of pictures, or simply just call our Customer Services or start a chat with us! We will do our very best to find a quick and fair solution.