Online Dispute Resolution

The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases . This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission..

Key features of the platform:

The platform is user-friendly and accessible on all types of devices. Consumers can fill out the complaint form on the platform in three simple steps.
The platform offers users the possibility to conduct the entire resolution procedure online .
The platform is multilingual . A translation service is available on the platform to assist disputes involving parties based in different European countries.