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Privacy and Cookie Policy

1. Data Privacy Statement

At Ergomood, we care deeply about privacy. We believe in transparency, and we’re committed to use transparent privacy practices, including how we treat your personal information and chat conversations. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Etsy. This Data Privacy Statement provides you with comprehensive information about which of your personal data we process when you use our web services and how we (as the controller) protect these data. Data are processed on the basis of applicable statutory provisions.

2. Visiting our Website

- When you visit our website or our web shop none of your personal data shall be stored on our webservers without your express consent.

- Our web shop can store log files and cookies that are temporarily stored but not personal data.

- You are not obligated to give such consent for (cookies) and will be able to use the website also without giving such consent by choosing NO; however, in some cases you might experience some limitations in the use of our website.

3. Data automatically collected on our website / usage data?

- IP address of the requesting computer

- Date and time of access

- Name and URL of the downloaded file

- Quantity of transferred data

- Information whether the request was successful (HTTP status code)

- Information on the browser and operating system used

- Website from which access originates

The legal basis for storing these data is our legitimate interest and serves the purpose of proper operation of the server and of system security (Art. 6 para 1 item f of the GDPR).

4. Live Chat Conversation

We have a chat conversation function that empower us to help you to find more accurate information about us and our products! To properly inform our customers we provide them a legal consent that includes a privacy data consent feature before chatting.

- We have improved anonymity and pseudonymization of the data within our analytics tools, and we constantly making changes so you could have a better control over your data.

- You can give also your consent to allow us to store your email for helping our sales department to contact you as soon as possible. We also send conversation transcript for more transparency.

5. We Never Sell Personal Information

We will never sell your Personal Information to any third party.

6. Newsletter

If you have given your explicit consent to receive newsletters, we may send you an electronic newsletter with commercial content for advertising purposes. The data (email) provided in the course of subscribing to the newsletter shall be used only for sending the newsletter. You may end the newsletter subscription at any time via the unsubscribe option contained in the newsletter email. For sending newsletter we use the provider HubSpot. After registration HubSpot will send you an e-mail to confirm your registration. More information on data privacy at HubSpot you can find at https://legal.hubspot.com/privacy-policy.

7. Cookie Policy

If you have given your express consent to save and use log files and to use cookies when visiting our website, our websites shall use cookies on several instances. They serve the purpose of making our presence more user-friendly and more efficient. Cookies are small text files that the browser stores on your computer. Data are collected and stored exclusively in anonymised or pseudonymised form.

The following cookies are set when visiting the website :

  • fe_typo_user (session cookie) Typo3 cookie, valid for the entire site
  • resolution (session cookie) Typo3 cookie, valid for the entire site 
  • cookieAgree (no session cookie) Typo3/JavaScript cookie, if cookie banner is accepted, lifecycle 2 weeks. This cookie will be set only if the cookie banner is activated 

After accessing the website Google Analytics will set the following cookies:

  • _ga: (Google Parameter), lifecycle 2 years
  • _gid: (Google Parameter), lifecycle 24 hours
  • _gat: (Google Parameter), lifecycle 10 minutes

You can define in your browser settings whether cookies may be set or not. You can prevent the setting of cookies by the relevant setting; however, we would like to point out that in this case you may not be able to fully use all functionalities of our website.

8. Consent and blocking of the use of cookies on the Ergomood web site

By navigating away from the home page of the Ergomood web site and continuing to use the Ergomood web site, you are consenting to our use of the Cookies described in this Cookie Policy.

If you do not consent to Ergomood using Cookies or, having previously consented to our use of Cookies, you decide to block such use then please read the next section of this Cookie Policy entitled “Blocking our Use of Cookies”.

Blocking our Use of Cookies
You can block our use of Cookies at any time by activating the settings in your web browser. Please visit All About Cookies where you can find comprehensive information on cookie management for a wide variety of web browsers.

What Happens if I Block Cookies?
If you choose to withhold consent to Ergomood’s use of Cookies, or subsequently block Cookies that you previously consented to, some aspects of the Ergomood web site may not work properly and you may not be able to access all or part of our Ergomood web site.

9. Use of Google Analytics 

This website uses Google Analytics, a web analysis service of Google Inc. Google Analytics also uses cookies, text files that are stored on your computer and that allow for an analysis of your use of the website. The information on your use of this website generated by the cookie (including your IP address) will be transferred to a Google server in the US and will be stored there. Google will use this information to evaluate your use of the website, to prepare reports on website activities for the operators of the website and to provide further services related to the use of the website and of the internet. Google will also transfer such information to third parties, if applicable, provided that this is necessary under the law and to the extent that third parties process such data on behalf of Google. Google will in no case link your IP address with other data stored by Google. You can prevent cookies setting with the relevant setting in your browser; however, we note that in this case you may not be able to fully use all functionalities of this website. Moreover, you can prevent Google from obtaining the collected data and from processing the same by downloading and installing the relevant browser plugin from 

https://tools.google.com/dlpage/gaoptout?hl=lu

Further information on the terms of use and Google’s data privacy provisions can be found under the following links: 

https://support.google.com/analytics/answer/7124332?hl=lu

https://policies.google.com/?hl=lu

Google Inc. is certified under the EU-US Privacy Shield treaty. The certificate can be found under

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

  1. C) Rights granted to data subjects

Furthermore, reference is made to the following rights granted to the data subject pursuant to the GDPR with respect to the processing of personal data concerning them:

  • Right to information on the part of the controller regarding the personal data concerning the data subject according to Art. 15 GDPR
  • Right to rectification according to Art. 16 GDPR
  • Right to erasure according to Art. 17 GDPR
  • Right to restriction of processing according to Art. 18 GDPR
  • Right to data portability according to Art. 20 GDPR
  • Right to object against processing according to Art. 21 GDPR

We also use Cookies provided by Facebook and Twitter. These Cookies operate in different ways but they are both used in connection with Metia advertising served to a user of the Metia web site on Twitter and Facebook, the recognition of such users and the devices used by the user to access Twitter, Facebook and the Metia web site. Further information on each Cookie is set out in the table below.

No tracking before consent – Facebook Pixel, Twitter, Pinterest and more

Your use of third-party web sites and platforms such as Twitter, LinkedIn and Facebook, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which Ergomood is not responsible. You should review Twitter’s and Facebook’s terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.

10. How can configure your tracking option from Facebook, Google, Pinterest ?

Facebook Pixel

The Facebook Pixel is used for Facebook Ads and Facebook Analytics. It does use private data and you will need to ask for prior consent. Facebook has also implemented flexible ways for their users to see and control how the pixel is used on partner websites.

Inform your users that they can control their privacy settings from here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Google Analytics

By default, Google Analytics doesn’t track private data (see general data collected above). If you turn on Google Analytics Advertising features, Remarketing features, or if you link your Analytics account to your AdSense account, you will start to send personal data. In this case, prior consent is required. You can control their privacy settings from here: https://adssettings.google.com/authenticated

Pinterest Tag

Sometimes we run Pinterest Ads therefore you can control privacy settings from here: https://www.pinterest.com/settings/