Purchase and Payments
Welcome to Ergomood,
We're a design and e-commerce company from Luxembourg that focuses on creativity in the furniture industry. We are pre-selecting only the best products to fit you and your style. We don't have huge warehouses or local dealers. Our main focus is to help you to find the perfect product that was designed to match your personal preferences.
1. Placing an order.
Our online shop is open 24/7 - it means that you can place an order anytime you want! To complete your order please follow these step-by-step instructions to learn how to buy from ergomood.com.
- Step 1. Use the search form or find a product you like to buy.
- Step 2. Configure your product. Choose the color or size that you want.
- Step 3. Add your product to your cart.
- Step 4. Continue shopping or proceed to the checkout page
- Step 5. Finalize checking out. You will need to complete all the requested fields and billing information.
- Step 6. Choose payment method
- Step 7. Press “Place the order” button.
Please check your order confirmation so you're completely sure the right products have been ordered. Please also double check if you filled out the checkout form fields with the correct phone number, address and e-mail address, so that we can contact you if necessary.
3. Payment & Coupons.
Throughout the buying and payment process we are collecting only information’s that is actually going to be used to process/authorize the payment and prevent fraud.
Goods are prepaid at the time of ordering. We are running this shop on Shopify E-commerce platform. Shopify is a very secured platform with a strong SSL (Secure Sockets Layer - is the standard security technology for establishing an encrypted link between a web server and a browser.) This ensures that all data and credit card information’s passed between the web server and browsers remain private and integral. A second security aspect is Ergomood’s strong (PSP) Payment Provider from Luxembourg. Using a PSP empower us to offer online and fast services for accepting electronic payments by a variety of payment methods including credit card (Visa, MasterCard and more), bank-based payments such as direct debit, bank transfer, and real-time bank transfer based on online banking.
GDPR (General Data Protection Regulation) is an important EU (European) wide regulatory mandate. It provides increased protection of individual privacy and gives individuals more control over the information they share. Because we care about customers data, we offer two ways users can complete a transaction on our website:
You can cancel or change your order completely or partially without any conditions and costs. However, any changes to your order may result in a new delivery date/pick-up date.
We are running sometimes social media campaigns or promote Ergomood products on third party websites along with a special discount code. You can copy-paste this code to the checkout Coupon field to check if it’s still valid. You will be always informed in our campaigns of the valid period of these coupons.
4. ErgoMood Price Guarantee – Our Mistake your Gift Card Discount!
If you've ordered a product from Ergomood and find an identical product on the same date only on our official campaigns on Facebook, Instagram or other social media platforms, we'll refund the difference sending you a gift card coupon. The gift card is valid for 1 year and you can use it only on ergomood.com. The gift card is valid only if you buy products from the same manufacturer/brand. In order to get your gift card coupon please send us a valid invoice and a print screen with the date and time when you found the identical product for a better price.